Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients. – Richard Branson
Why is that? Employees are the first defense of the company.
The customer is definitely important for your business to keep you afloat in the industry, but employees are more important. If you look after them, you give them the right resources for the job, you take care of their needs to do a great job, and you treated them well, then their gonna be happy and smiling while working for you. Therefore the customer will have good feedback to your company and that will benefit you as an owner. When you don’t take care of your employee and they don’t feel appreciated, that will leave an impact on your business. Their not gonna have a will power to do a great job and will not care for your customer.
In the end, the customer will do better and your employee will be happy. Managing people very well will have a great effect in the end for both employee, customer and last your company.
Having a good leader in the company is about listening to your people, receiving feedback from your employee and act about it. Little details about each of your employee’s feedback can become a big impact on the growth of not just your company but also of your employee. An employee knows what is going on at the frontline. They talked to the customer and received all the insights that your customer have. In that feedback, you can improve what needs to improve in your company which turns an average company to an exceptional company.
Good leaders listen to you, motivates you, and look after what is best for you and the company.